Frequently asked questions

FAQ

Any questions? Here you can find our most frequently asked questions.

Frequently asked questions

Questions about our products and services?
Find your answer below.

Payment & shipping

All our wooden gifts can be purchased via wire transfer, Paypal, or credit card.

Once you have placed your order at Wooden Gifts And More you should automatically get a confirmation within the hour.

If you haven’t received an order confirmation it could be that:

  • The confirmation mail is in your spam folder.
  • You accident you filled in a wrong email address.
  • Your order wasn’t completed successfully.

 

Please check your account if the order registered in the system. If not, please place the order again

A standard order will be shipped within three business days. If you choose to personalize your order, we will ship your order within five business days. 
We package all orders as compact as possible to save both materials and space. Our shipping carrier is Bpost, the national postal company in Belgium. Your products will be delivered within 5-10 business days after the order is shipped.

All orders placed at our store are without sales tax.

We ship our products worldwide, hereby a table of the shipping costs for every location. 
As an extra, we offer free shipping on all orders over 40 euros within Europe and the USA. 

  • Belgium: standard 6.95 Euro’s
  • Netherlands: Standard 6.95 Euro’s
  • Rest of Europe: Standard 8.95 Euro’s
  • USA: Standard 8.95 Euro’s
  • Rest of the world: Standard 13.95 Euro’s  

Personalization

You can engrave your product with a name, quote or anything you like. As long as it’s under the maximum character limit is possible. It is also possible to engrave a logo on your product, but here an extra cost will be charged. 

Just send us an email via our contact form and we will make a special order for you. 

All our products can be engraved, except the Waste Pens. Since they are made out of plastic and would melt while engraving.

No, we carefully engrave your desired text in your product to give it a warm and unique touch. The product will not be damaged in the process.

Products

No, you will receive a different product than the one on the picture. Due to the natural material no to products are alike. Slight variations in colour and pattern should be expected.
Yes, for all our products, we use only real wood. We carefully select the wood from all over the world to guarantee you get the most unique products.
The material we use for our products is dried wood to guarantee the highest quality. Our products don’t crack over time because of that. But wood is a natural and living material and can change colour over time.

Maintenance

For our writing pens, you can take off the upper part, and then the refill becomes visible. After unscrewing the refill, you can place in a new refill. The cross refills are available in our shop or your local pen store.

For our fountain pens, you simply screw off the writing system and place in a new refill.
The refills are the standard little refills and are available in our shop or every bookstore. 

Your product comes finished with a natural oil to guarantee a long-lasting finish. 

It is not necessary to maintain your item, but you can put some natural oil on it to keep the product in good shape

CONTACT US

Question not in the list?
Contact us.

If you didn’t find an answer to your question in our frequently asked questions list, feel free to contact us! You can do so by filling in the contactform or reach out to us on Instagram.